Welcome to Week 7: Making a Complaint
Welcome to Week 7 of the Weekly Four-Skill English Challenge: Making a Complaint! This week, you’ll learn how to make a complaint politely when a product or service doesn’t meet your expectations. You’ll practise useful vocabulary and everyday English for explaining problems, asking for help, and requesting refunds, replacements, or repairs.
Through listening, speaking, reading, and writing activities, you’ll build confidence communicating with store employees and customer service representatives. You’ll also learn some useful information about making complaints and communicating with customer service in Canada.
By the end of this week’s challenge, you’ll be able to:
- understand common vocabulary related to complaints and customer service;
- explain a problem with a product or service;
- make a polite complaint;
- ask for a refund, repair, or replacement; and
- write a simple message about a problem with a product or service.
